Terms & Conditions

Effective date: May 15, 2026

Welcome to [YOUR_BRAND_NAME]. These Terms & Conditions (“Terms”) govern your access to and use of the website, software, APIs, and related services (collectively, the “Service”) provided by [YOUR_LEGAL_COMPANY_NAME](“we”, “us”, or “our”). By creating an account or using the Service, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and capable of entering into a legally binding contract to use the Service. If you are using the Service on behalf of a company or organisation, you represent that you have the authority to bind that entity to these Terms.

2. Account Registration

To use most features, you must create an account. You agree to provide accurate, current information and to keep your login credentials confidential. You are responsible for all activity that occurs under your account. Notify us immediately at [YOUR_SUPPORT_EMAIL]of any unauthorised use.

3. Subscription Plans & Payments

The Service is offered under various subscription plans, each with its own pricing, conversation limits, and features. All fees are in Indian Rupees (INR) unless otherwise stated, and are exclusive of applicable taxes (including GST).

• Billing cycle: Plans renew automatically on a monthly or annual basis depending on the cycle you choose at checkout.
• Payment processing: Payments are processed by Razorpay. We do not store full card details on our servers.
• Upgrades / downgrades: You may change plans at any time from the Billing page. Upgrades take effect immediately; downgrades take effect at the start of the next billing cycle.
• Failed payments: If a renewal payment fails, we may suspend access until the balance is settled.

4. Free Trial

New accounts may include a free trial period. We reserve the right to modify or discontinue the trial at any time. No credit card is required to start the trial. After the trial ends, you must subscribe to a paid plan to continue using paid features.

5. Acceptable Use

You agree not to use the Service to:

• Send spam, phishing messages, or any unsolicited bulk communications.
• Upload, transmit, or generate content that is illegal, defamatory, obscene, infringing, or otherwise harmful.
• Attempt to gain unauthorised access to the Service, other accounts, or our infrastructure.
• Reverse-engineer, decompile, or otherwise extract source code from the Service.
• Resell or sublicense the Service without our prior written consent.
• Use the Service to impersonate any person or entity.

Violations may result in immediate suspension or termination of your account, without refund.

6. Customer Data & Privacy

Data you collect through the Service (such as visitor conversations and leads) belongs to you. We act as a data processor on your behalf for that data. Our handling of personal information is described in our Privacy Policy, which forms part of these Terms.

7. Intellectual Property

The Service, including its software, design, branding, and documentation, is owned by [YOUR_LEGAL_COMPANY_NAME] and protected by copyright and other intellectual-property laws. You retain ownership of any content you upload; you grant us a limited licence to host and process that content solely to operate the Service for you.

8. Third-Party Services

The Service integrates with third-party providers (including but not limited to Razorpay for payments, Resend for email, Meta WhatsApp Cloud API for messaging, and Google services for OAuth and calendar). Your use of those integrations is subject to those providers’ own terms. We are not responsible for any third-party outage, change, or policy.

9. Service Availability

We work to keep the Service available 24/7 but do not guarantee uninterrupted operation. We may perform maintenance, deploy updates, or modify features at any time. We are not liable for any downtime caused by events outside our reasonable control.

10. Termination

You may cancel your subscription at any time from the Billing page; cancellation takes effect at the end of the current billing cycle. We may suspend or terminate your account for breach of these Terms, prolonged non-payment, or as required by law. Upon termination, your access ends and we may delete your data after a reasonable retention period.

11. Disclaimers

The Service is provided “as is” and “as available”, without warranties of any kind, express or implied. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of Liability

To the maximum extent permitted by law, our total liability arising from or relating to the Service is limited to the fees you paid us in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages.

13. Indemnification

You agree to indemnify and hold harmless [YOUR_LEGAL_COMPANY_NAME], its officers, employees, and agents from any claims, damages, or expenses arising out of your use of the Service or breach of these Terms.

14. Changes to These Terms

We may update these Terms from time to time. If a change is material, we will notify you by email or through the dashboard at least 14 days before the change takes effect. Continued use after the effective date constitutes acceptance of the updated Terms.

15. Governing Law & Jurisdiction

These Terms are governed by the laws of India. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of [YOUR_CITY], [YOUR_STATE].

16. Contact

For questions about these Terms, contact us at: